Initiating Exchange:

If you receive a product that has been damaged in shipping or is faulty from the manufacturer such as a Vape cart please contact customer service (email, phone, or live chat) providing order details and reasons for exchange.

Understanding Policies:

Familiarize yourself with our exchange policies, including time frames, eligibility conditions, and any associated costs.

Packaging and Returning:

Securely pack the item for return, following packaging guidelines. Ship it back using a reliable method, adhering to provided instructions.

Processing Time:

Upon receiving the return, we will inspect and process the exchange. Stay informed about expected timelines during this phase.

Receiving Replacement:

Once the exchange is processed, expect the arrival of your replacement item, signifying the successful completion of the exchange process.

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